Get Expert Support
Our team of web scraping experts is here to help you succeed. Whether you need technical support, enterprise solutions, or custom implementations, we're ready to assist.
Fast Response
Average response time under 4 hours during business days
Expert Team
Dedicated specialists with years of web scraping experience
24/7 Monitoring
Our systems are monitored around the clock for reliability
Send us a Message
Fill out the form below and our team will get back to you within 24 hours. For urgent technical issues, please use our live chat or call us directly.
Contact Methods
Choose the best way to reach us based on your needs. Our support team is available across multiple channels to provide you with the assistance you need.
Email Support
Best for: Technical questions, account issues, billing inquiries
support@scrapemafia.com
Response time: 4-24 hours
Live Chat
Best for: Quick questions, immediate assistance, pre-sales inquiries
Available: Mon-Fri, 9 AM - 6 PM PST
Enterprise Support
Best for: Custom solutions, high-volume needs, dedicated support
Priority support with dedicated account manager
WhatsApp Business
Best for: Quick updates, mobile communication, international users
Business hours: Mon-Fri, 9 AM - 6 PM PST
Support Information
Everything you need to know about getting help with ScrapeMafia
Support Hours
Response Times
Global Coverage
24/7 emergency support available
Frequently Asked Questions
Quick answers to common questions about contacting our support team
What's the best way to contact support for urgent issues?
For urgent technical issues, use our live chat on Telegram (@scrapemafia) during business hours. For after-hours emergencies, email support@scrapemafia.com with "URGENT" in the subject line.
Do you offer phone support?
Phone support is available for Enterprise customers. For other plans, we provide excellent support through email, live chat, and WhatsApp, which often provides faster resolution times.
What information should I include when contacting support?
Please include your account email, a detailed description of the issue, any error messages, and steps to reproduce the problem. For API issues, include relevant request/response examples.
Can I schedule a consultation call?
Yes! Enterprise customers can schedule consultation calls directly with their account manager. Other customers can request a consultation by emailing enterprise@scrapemafia.com.